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Exchange and Return

Return and exchange policies
Out of respect and to maintain the credibility gained with its consumers, the company created an exchange and return policy in accordance with the Consumer Protection Code, and with the aim of making it easier for you (the customer) to obtain an effective negotiation, agile and, above all, satisfactory.

The exchange or return process is simple, just contact one of our service channels, via email or Whatsapp, and inform us of your problem.

IMPORTANT! To make an exchange/return, the order must be marked as delivered. This information can appear in the system within 48 hours, remembering that the deadline for returns and exchanges is 7 days.

Defective product
If you notice any defect upon receiving the product, please contact our Customer Service Department immediately.Customer Service (SAC) by or, if you prefer, over the phone

+55 (47) 9 9151-3665 Monday to Friday from 8:00 am to 10:00 pm. To exchange or return a defective product, the following conditions must be met:
The product must not show signs of use or damage.
The product must preferably be sent in its original packaging, accompanied by the invoice, the product and all its accessories.

Important informations
Shipping in all situations described above is paid by the customer. You have up to 7 calendar days from the date of receipt to send the product to us. We are responsible for resending the exchanged product.

It is essential that the registration address is correct and complete. We cannot be held responsible for incorrect zip codes, streets, neighborhoods, numbers and other details. If the information is not correct, the product will be automatically returned to us.

In locations with delivery restrictions or after two unsuccessful attempts to locate the recipient, the product will be available for collection at the nearest carrier for 5 calendar days. After that, unfortunately the order will be returned to us. If the customer chooses to resend the product, the cost of reshipping will be borne by the customer.
If you have any questions or suggestions about our process, please send an email or call one of our service channels!






Payment methods
All purchase transactions are carried out through the (SYSTEM NAME) system, one of the most secure systems in the world. We accept all major card brands and all payment methods available on the market.

Meios de pagamentos
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